Pavorah Shipping Policy

Last updated: [DATE]

At Pavorah, we want your skincare essentials to arrive safely and conveniently. Below you'll find everything you need to know about our shipping process.

1. Where We Ship

We currently ship to selected countries within the European Union.

Available destinations and shipping options are displayed at checkout based on your delivery address.

If your country is not currently available at checkout, please contact us and we'll be happy to let you know if shipping can be arranged.

2. Processing Time

Orders are generally prepared for shipment within [X–X] business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, product launches or promotional events, processing may take slightly longer. If there is a significant delay with your order, we'll contact you using the email address provided at checkout.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:

Germany: [X–X business days]

EU: [X–X business days]

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to the carrier, weather, public holidays, customs procedures or circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the available shipping method.

If Pavorah offers free shipping above a certain order value, the applicable threshold and conditions will be clearly displayed on our website and at checkout.

5. Order Tracking

When your order has been dispatched, you'll receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the tracking information to become active after your order has been shipped.

6. Incorrect Delivery Information

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible at:

[YOUR SUPPORT EMAIL]

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Pavorah is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

[YOUR SUPPORT EMAIL]

with your order number.

We will work with the relevant shipping carrier to help locate your package.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging materials.

Contact us as soon as possible at [YOUR SUPPORT EMAIL] with:

• Your order number
• Photos of the damaged package
• Photos of the damaged products

We'll review the situation and assist you with the next steps.

9. Customs & Import Charges

For deliveries within the EU, applicable taxes and charges are handled according to the applicable checkout and shipping arrangements.

For destinations where additional customs duties, import taxes or other charges may apply, the customer may be responsible for those charges.

Any applicable charges will depend on the destination country's regulations.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Pavorah Customer Care
Email: [YOUR SUPPORT EMAIL]

We'll be happy to help.